Shipping & Payment

Shipping Information

At THE 8TH KNOT, we aim to offer you the best shipping option. 

1. Can THE 8TH KNOT ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

  • Cuba
  • Iran
  • Sudan
  • Syria

2. How much does shipping cost?

For items under $150, you will need to pay $16 for shipping.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How may I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at   
PS. Please allow 1-2 business days for tracking information to be available.

5、Why has your parcel been shipped but the shipping information has not been updated yet?

  1. When the product is hand-made in Tibet  delivered to the carrier, the tracking order number will be uploaded to the order page afterward.
  2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

6. What if the package doesn’t arrive?

If you don’t get your package 50 days after it was shipped, please contact us at: 

support@the8thknot.com

We’ll either resent a new one to you or give you a full refund.

Facebook:
E-Mail: support@the8thknot.com

 

Payment Methods

Pricing and Currency

Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).

Payment Method

Please note: only one method of payment will be accepted per transaction.

You must comply with the ‎terms of all agreements between you and any third-party payment ‎processors, and if you have any ‎disputes regarding the processing of your payment you must deal ‎directly with those third parties to ‎resolve the disputes. You authorize ‎to charge all amounts to the ‎payment method details you provide to us. You represent and warrant that each ‎credit card or other ‎payment method you use for payment to us belongs to you, and you have the right to charge all ‎such ‎payments on the credit card or other payment method.‎

Payment Error Troubleshooting

Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

 

Pay With Credit/Debit Card

The available credit card options are listed above.

Please note that The 8th Knot does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. Please wait until you see "Thank you" page, otherwise your order will possibly become the abandoned checkout. Thank you for your time!

 

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