Return & Warranty

Returns and Refund Policy

At THE 8TH KNOT, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:

7-Day Return Policy

You may return your item within 7 days of receipt for any reason.

• Items must be returned in their original condition and packaging.

• Customers are responsible for return shipping costs.

• For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.

• Nature’s One-of-a-Kind Creations

  Each agate and natural gemstone is a singular creation of nature, sculpted by time into an irreplaceable form. Due to their authentic organic origin, subtle variations in texture, hue, and natural markings from our photographs are inherent to each piece. If you require absolute uniformity, we kindly encourage you to consider this prior to placing your order.

• THE VAULT: Final Sale & Heritage Disclaimer

  Pieces showcased within THE VAULT are rare, historic artifacts dating back centuries—each an irreplaceable piece of sacred heritage. Due to their singular nature, all purchases from THE VAULT are strictly Final Sale (non-refundable and ineligible for return or exchange). We encourage thoughtful selection, and our dedicated concierge team is at your full disposal to provide detailed pre-purchase consultations to assist your choice.

30-Day Warranty

If your item develops a quality issue within 30 days of receipt, please contact us for a free repair or replacement.
We will cover the repair and reshipment cost for verified quality-related issues.

After 30 Days

For issues beyond 30 days, caused by wear, usage, or accidental damage, we do not provide refunds.
However, we do offer repair services — the customer will only need to cover two-way shipping costs, and repair fees (if applicable) will depend on the level of damage.

How to Initiate a Return or Repair

Please contact us at support@the8thknot.com with your order number and clear photos of the item.
Once your return or repair is approved, we’ll provide the return address and next steps.

Customer Support Contact Information

• Email:support@the8thknot.com 
• Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)

We appreciate your trust in THE 8TH KNOT and strive to provide the best service possible!